Introduction

Garud E-Rickshaw ("we", "our", or "us") is committed to protecting the privacy and data of our customers, dealers, and service partners. This Privacy Policy explains how we collect, use, store, and share your information when you communicate with us through WhatsApp using our integrated CRM platform powered by the WhatsApp Cloud API.

Information We Collect

• Your WhatsApp phone number
• Name and business name (if shared)
• Message content
• Media files (images, documents, etc.) shared during chats
• Date and time of communication

How We Use Your Information

• Responding to your inquiries or service requests
• Providing product updates, warranty status, and support
• Sending transactional or service-related messages
• Verifying identity and managing dealer communications
• Improving customer experience within our CRM platform

Data Sharing and Disclosure

• Our internal team for customer service and operations
• Authorized dealers for resolving inquiries
• Government bodies if legally required

We do not sell, trade, or rent your personal information.

Data Storage and Security

• Data is stored in our secure, custom-built CRM system
• WhatsApp messages are sent and received through Meta's Cloud API infrastructure
• We use encryption and secure authentication to protect your data

User Rights

You have the right to:

• Request access to the data we hold about you
• Request correction or deletion of your data
• Opt-out of receiving certain communications

To exercise these rights, contact us at: [email protected]